Privacy policy

Last updated: 2026-10-06

At Shanz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or contact us.

Shanz is an online fashion store based in the United Arab Emirates and offers worldwide shipping.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping/delivery address

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting us

  • IP address and basic device/browser information

  • Cookies and similar technical information

We collect information that is reasonably necessary to operate our online store, process orders, provide customer service, and fulfill deliveries.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange delivery and shipping

  • Provide order confirmations and shipping updates

  • Contact you regarding your order

  • Respond to customer service requests

  • Prevent fraud and unauthorized transactions

  • Maintain and improve our website

  • Comply with applicable legal and regulatory requirements

We currently do not use your personal information for third-party marketing or advertising campaigns.

Payment Processing

Payments on our website are processed through Stripe.

When you make a payment, Stripe may process transaction information such as your name, email address, billing or shipping address, payment method information, transaction amount, purchase information, and other information necessary to process and secure the transaction.

Stripe may also process information for fraud prevention, payment authentication, and dispute handling.

We do not intentionally store your complete credit or debit card number or CVV on our own systems.

Stripe's processing of personal information is also governed by its own privacy policies and applicable agreements.

Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies involved in delivery, payment processing, marketing, or IT support.
  • Legal Authorities: If required by law, regulation, or legal process.
  • Business Transfers: In the case of a sale, merger, or reorganization of our business.

We do not sell your personal information to third parties.

International Orders and Data Transfers

Because Shanz provides worldwide shipping, your order information may be transferred to or processed in countries outside the United Arab Emirates when necessary to process payments, fulfill orders, provide shipping services, or operate our website.

We take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.

Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Maintain your shopping cart and checkout experience

  • Understand website usage

  • Improve website performance and security

You can control or disable certain cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

Marketing

At present, Shanz does not use third-party marketing or advertising platforms such as Meta Pixel, Google Ads, Klaviyo, or Mailchimp.

If we introduce marketing or advertising services in the future, we may update this Privacy Policy to explain how those services collect and use information.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete and maintain records of transactions

  • Provide customer service

  • Handle returns, refunds, and disputes

  • Prevent fraud

  • Meet accounting and legal obligations

  • Resolve potential disputes

When personal information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

Your Privacy Rights

Subject to applicable UAE law and other applicable data protection laws, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.

If you wish to make a privacy-related request, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is intended for customers who are legally able to make purchases.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Business Name: Shanz collection
Country: United Arab Emirates
Email: Contact@shanz.ae
Address: Shanz collection - F.Z.E, Free Zone, c1, Ajman AJ, United Arab Emirates.

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